ERP SYSTEMS

What should actually be the Self-Service platform? First of all it should allow information to be presented from various data sources. Typically operators connect their Billing and CRM systems, but very often Self-Service platforms provide an interface for the end user to document man­agement systems, loyalty systems or even ERP systems.

There are several benefits to the intro­duction of a new IT system support­ing BPM. The primary one is of course the reduction of time necessary to complete complex tasks through optimizing the task route by assign­ing available personnel with the best skills for the particular task. Examples of such time reduction are numerous.