Comarch Next Generation Service Assurance is based on the Comarch OSS Suite 4 modules: Service Management, Fault Management and OSS Process Management. It provides the ability, through a very efficient event correlation system, to monitor complex services, find a problem’s root causes in an automated way, enrich events with advanced information, e.g. incident business impact [...]
There are several benefits to the introduction of a new IT system supporting BPM. The primary one is of course the reduction of time necessary to complete complex tasks through optimizing the task route by assigning available personnel with the best skills for the particular task. Examples of such time reduction are numerous.
Enterprise Resource Planning is an integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ERP modules may be able to interface with an organization’s own software with varying degrees of effort, [...]