Comarch Next Generation Service Assurance
Comarch Next Generation Service Assurance is based on the Comarch OSS Suite 4 modules: Service Management, Fault Management and OSS Process Management. It provides the ability, through a very efficient event correlation system, to monitor complex services, find a problem’s root causes in an automated way, enrich events with advanced information, e.g. incident business impact calculated with the use of external system information and, most importantly, resolve incidents through structured processes modelled in the OSS Process Management module which is specifically designed for managing a Telco operator’s processes.
It provides several mechanisms and tools which enable process automation at different levels. Each typical, common task can be defined at the highest level as an automatic process. Finally, Process Management provides a scripting mechanism to define actions even at the atomic level and use them in high level processes as automatic tasks. OSS Process Management comes with a large number of preconfigured workflows based on ITIL best practices. It also contains automation patterns operating on a predefined data model based on SID. A Know- How Database integrated with the Process Management system provides additional added value and Web GUI enables the possibility of configuring dashboards or panels for use by external partners. Seamless integration of all the components of the Comarch solution with 3rd party software, through OSS/J interfaces, delivers an OSS system which enables Service Assurance to be controlled from one convergent application. In conclusion, every day we have to deal with new emerging services with steadily increasing service complexity. This situation introduces new requirements for Operations Support Systems. Only tools that are service and process oriented with highly automated incident and problem management are able to help an operator manage this live environment of resources, services, customers and partners.