ERP SYSTEMS

What should actually be the Self-Service platform? First of all it should allow information to be presented from various data sources. Typically operators connect their Billing and CRM systems, but very often Self-Service platforms provide an interface for the end user to document man­agement systems, loyalty systems or even ERP systems.

Enterprise Resource Planning is an integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ERP modules may be able to interface with an organization’s own software with varying degrees of effort, [...]